About the service:
We use a truck-mounted steam carpet cleaning system that is hotter and more powerful that portable units. This allows us to clean deeper and remove more water to reduce drying time.
Exclusions (for safety of property and crew)
Preparing for Service
FAQs specific to Carpet Cleaning.
When can I walk on the carpeting?
The carpet will dry in about one day. In the meantime, you can walk on the carpet in your bare feet, in clean white socks or using the booties we provide. During this time, it’s important to keep any source of dirt off your damp carpet as possible, including your pets.
Can I speed up the drying time?
Yes, ceiling and other fans will circulate the air and speed the drying process. If the weather permits, you can also open the windows a few inches to let a natural breeze flow through your home. While it’s tempting to crank up the heat to dry things out faster, we don’t recommend this, unless you open some windows slightly. Heat without enough ventilation creates more of a green-house effect, extending the drying time.
When can I move the drying blocks or protective pads?
When we move furniture to clean underneath we put those items back in their original place, but we’ll put them up on blocks or protective pads. These blocks/pads should stay in place for three to four days. They are preventing interface between, say, a steel tack on the bottom of a furniture leg that may rust when it comes in contact with damp carpeting. Floor mats under desk chairs should also stay off the floor for three or four days.
My carpet looks “funny”, what should I do?
It’s completely normal for carpet to have a different look after it dries. Simply run a vacuum cleaner over the completely dried carpet to restore its original look and texture.
What is our appointment cancellation policy?
We require cancellation at least 3 business days before your scheduled cleaning. Short-cancels can be difficult to fill and since we pay our teams even if you cancel, you will be charged for the cancellation.
How do I pay?
We require a credit card on file before service is provided. Your card will be charged approximately one day after your service.